Reflections

When sitting next to someone on an airplane, there are 2 choices, put the headphones on and get through the ride, or look them straight in the eye and say, “hello my name is Mark.” Well you may say your … Continue reading

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Dont Mess with My Wi-Fi!

I’ve been busy lately writing about Wi-Fi. An article for Hospitality Upgrade to be published in a month or so and also a Wi-Fi security brief to educate front line workers on how to advise guests on accessing Wi-Fi and … Continue reading

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One of those days – Email gone Awry

Today was definitely one of them. When playing with a Bulk Mail merge tool for a subset of my contacts, the tool went awry and started emailing my entire address book! They all received the great email message of Test, Test … Continue reading

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Recognize the music – Guest Service

“And those who were seen dancing were thought to be insane by those who could not hear the music”– Friedrich Nietzsche. This quote by Nietzshe has always stuck in my head. No so much for the statement itself, but for what … Continue reading

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Secret Menus – Would they work in all hospitality?

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Growing up in Southern California I became addicted to In-N-Out burger. Though I never worked there, several of my friends in high school and college did. It was through their conversations I first learned of the “Secret Menu” items and … Continue reading

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Getting staff to use applications – Manufacturing Desire

In a recent discussion with a hotel executive, we talked about how to get front line staff to use the applications better and to their fullest extent. At the time, I didn’t have a rock solid suggestion especially given the … Continue reading

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Google NEST and the case for Multi-Modal communications

Recently the NEST group in Google, (Google bought NEST in January for over $3 billion) advised customers to disable the devices ability “for user’s to wave their hand to turn off a faulty smoke alarm.” My first reaction is that … Continue reading

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Starbucks Application and Web Referals

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Seamless Native App to Web Site integration needed! Have you downloaded the latest IOS Starbucks Application? In many ways it feels cleaner with the tile format and more items and information added. The ability to subsidize the pay of the employees … Continue reading

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Theory of, and the Internet of EVERYTHING!

Physics has a pursuit of the Theory of Everything. It’s goal is to provide a single framework that connects the physical universe. It gets into some pretty heavy stuff that we all have heard of like Einstein’s General Relativity and … Continue reading

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My Applications I use on a daily or regular basis

I get asked at least once a week what applications I use on my iPad and Computer to make me functional. I had an email I would send to people but have decided since I need to get my Blog … Continue reading

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