Monthly Archives: May 2014

Secret Menus – Would they work in all hospitality?

This gallery contains 3 photos.

Growing up in Southern California I became addicted to In-N-Out burger. Though I never worked there, several of my friends in high school and college did. It was through their conversations I first learned of the “Secret Menu” items and … Continue reading

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Getting staff to use applications – Manufacturing Desire

In a recent discussion with a hotel executive, we talked about how to get front line staff to use the applications better and to their fullest extent. At the time, I didn’t have a rock solid suggestion especially given the … Continue reading

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