Category Archives: Casino Gaming

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Secret Menus – Would they work in all hospitality?

Growing up in Southern California I became addicted to In-N-Out burger. Though I never worked there, several of my friends in high school and college did. It was through their conversations I first learned of the “Secret Menu” items and become addicted to animal style Double Double burgers. To this day, They are still my favorite, still not published on the menu board but no longer really a secret. Continue reading Secret Menus – Would they work in all hospitality?

Hotel Security

A part of my consulting practice revolves around technology for large homes and estates. In this, I have designed systems to communicate voice, video and data throughout a large home or multi home complex. Video surveillance has been part of this communication to provide part of an overall security solution to the residents.

A colleague I work with on a couple of these projects designs physical security including safe cores or safe rooms for the residents. We have had many discussions about using his expertise in designing a safer hotel. In all my discussions with hotel developers and brands, this has peaked interest but never been able to gain traction. With the recent events at the Taj Hotel in India, I believe there is a need for safer hotels using both technology and physical hardening of the structure and rooms within. Greater access control using biometrics and other current technology may not fully prevent tragedies but certainly would be a step towards providing safer accomodations to guests.

This is one subject that I would like the thoughts of others. Please email me or respond with a comment below.

Added 08.17.2009 Reference 2009 Jakarta Bombing

The Many Faces of Connected Real Estate (CRE)

One of my presentations on Connected Real Estate (CRE) this week was to a group attempting to understand the market better. When attempting to describe what it is I listed the 3 phases/areas that I have used for several months. Since it was new to several of them, I thought I would share my view here as well.

When working in CRE, the 3 areas where I divide and focus are the construction process, building systems and tenant services. Each of these has their own stakeholders and their own objectives.

The Construction process benefits from a CRE strategy in streamlining the process through technology, reducing material costs with more technology integrated (“connected”) materials and through better communication of issues and changes with all concerned parties. The materials and information that is used and developed here also benefit the operation of the building systems and tenant services.

The Building systems are overlap into the construction process but are more focused on operating the building after it opens. The “right” building materials can make a building more efficient and for “green” buildings is a must. Even without a green strategy, implementing building systems that communicate can realize the property owner/operator substantial energy savings and tenant satisfaction.

Tenant systems: We live in a connected world. Whatever may be attached to your hip or in your briefcase, it will only be more connected in the months and years to come. Creating a real estate asset that has this connectivity built in as a basic service of the building will provide a much more friendly environment for the tenants. For the best services, this connectivity needs to be designed into the building from the start.

In general Connected Real Estate in any of these area can make a real estate asset more valuable to both the owner and the users. When all of these come together, it is truly a WIN-WIN for all.