Category Archives: Uncategorized

Reflections

When sitting next to someone on an airplane, there are 2 choices, put the headphones on and get through the ride, or look them straight in the eye and say, “hello my name is Mark.” Well you may say your … Continue reading

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Dont Mess with My Wi-Fi!

I’ve been busy lately writing about Wi-Fi. An article for Hospitality Upgrade to be published in a month or so and also a Wi-Fi security brief to educate front line workers on how to advise guests on accessing Wi-Fi and … Continue reading

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One of those days – Email gone Awry

Today was definitely one of them. When playing with a Bulk Mail merge tool for a subset of my contacts, the tool went awry and started emailing my entire address book! They all received the great email message of Test, Test … Continue reading

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Getting staff to use applications – Manufacturing Desire

In a recent discussion with a hotel executive, we talked about how to get front line staff to use the applications better and to their fullest extent. At the time, I didn’t have a rock solid suggestion especially given the … Continue reading

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Google NEST and the case for Multi-Modal communications

Recently the NEST group in Google, (Google bought NEST in January for over $3 billion) advised customers to disable the devices ability “for user’s to wave their hand to turn off a faulty smoke alarm.” My first reaction is that … Continue reading

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Engage your customer – Make it easy

How do you make something engaging? This is one of my favorite recent TED viewings. It’s a wonderful, comical and to the point way looking at apathy and engagement.

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1 million purchased

I was looking on LivingSocial today and remembered that I had forgotten to purchase the Fandango deal earlier this week. When I checked and saw 1 million had been purchased, equating to 2 million tickets, it occurred to me how … Continue reading

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Blog Moved to New Site

Welcome! I have migrated to a new blog and website.  Hope you like it. Look for a better 2011 with lots more posts.

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Internet of Things

When learning to speak in public, there were two words I was told to avoid at all costs, STUFF and THINGS. But when learning of the Internet Protocol for Smart Objects Alliance and their “Internet of Things”, I think that … Continue reading

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