Would You Rather (A GDPR comment)
My daughter loved to play a game called “Would you rather”. Like would you rather live in the forest or on a beach? A truly hard question. But it would have to be beach. Or would you rather be a … Continued
Reflections
When sitting next to someone on an airplane, there are 2 choices, put the headphones on and get through the ride, or look them straight in the eye and say, “hello my name is Mark.” Well you may say your … Continued
Dont Mess with My Wi-Fi!
I’ve been busy lately writing about Wi-Fi. An article for Hospitality Upgrade to be published in a month or so and also a Wi-Fi security brief to educate front line workers on how to advise guests on accessing Wi-Fi and … Continued
One of those days – Email gone Awry
Today was definitely one of them. When playing with a Bulk Mail merge tool for a subset of my contacts, the tool went awry and started emailing my entire address book! They all received the great email message of Test, Test … Continued
Recognize the music – Guest Service
“And those who were seen dancing were thought to be insane by those who could not hear the music”– Friedrich Nietzsche. This quote by Nietzsche has always stuck in my head. Not so much for the statement itself, but for what … Continued
Getting staff to use applications – Manufacturing Desire
In a recent discussion with a hotel executive, we talked about how to get front line staff to use the applications better and to their fullest extent. At the time, I didn’t have a rock solid suggestion especially given the … Continued
Google NEST and the case for Multi-Modal communications
Recently the NEST group in Google, (Google bought NEST in January for over $3 billion) advised customers to disable the devices ability “for user’s to wave their hand to turn off a faulty smoke alarm.” My first reaction is that … Continued
Engage your customer – Make it easy
How do you make something engaging? This is one of my favorite recent TED viewings. It’s a wonderful, comical and to the point way looking at apathy and engagement.
1 million purchased
I was looking on LivingSocial today and remembered that I had forgotten to purchase the Fandango deal earlier this week. When I checked and saw 1 million had been purchased, equating to 2 million tickets, it occurred to me how … Continued
Blog Moved to New Site
Welcome! I have migrated to a new blog and website. Hope you like it. Look for a better 2011 with lots more posts.