Secret Menus – Would they work in all hospitality?
Growing up in Southern California I became addicted to In-N-Out burger. Though I never worked there, several of my friends in high school and college did. It was through their conversations I first learned of the “Secret Menu” items and … Continued
Getting staff to use applications – Manufacturing Desire
In a recent discussion with a hotel executive, we talked about how to get front line staff to use the applications better and to their fullest extent. At the time, I didn’t have a rock solid suggestion especially given the … Continued
Google NEST and the case for Multi-Modal communications
Recently the NEST group in Google, (Google bought NEST in January for over $3 billion) advised customers to disable the devices ability “for user’s to wave their hand to turn off a faulty smoke alarm.” My first reaction is that … Continued
Starbucks Application and Web Referals
Seamless Native App to Web Site integration needed! Have you downloaded the latest IOS Starbucks Application? In many ways it feels cleaner with the tile format and more items and information added. The ability to subsidize the pay of the employees … Continued
Theory of, and the Internet of EVERYTHING!
Physics has a pursuit of the Theory of Everything. It’s goal is to provide a single framework that connects the physical universe. It gets into some pretty heavy stuff that we all have heard of like Einstein’s General Relativity and … Continued
My Applications I use on a daily or regular basis
I get asked at least once a week what applications I use on my iPad and Computer to make me functional. I had an email I would send to people but have decided since I need to get my Blog … Continued
Hotel Internet Access for Guests
One of the more often debated topics in hotel technology is internet access for guests. The debate is whether to give away Internet or charge for it or some combination of the two. Many who have engaged me in this … Continued
Engage your customer – Make it easy
How do you make something engaging? This is one of my favorite recent TED viewings. It’s a wonderful, comical and to the point way looking at apathy and engagement.
Educational reform and funding
This is not directly about technology or related subjects but something I feel strongly about. The education of our kids. Recently, pink slips were given to number of teachers in my daughters school district because funding was going to fall … Continued
1 million purchased
I was looking on LivingSocial today and remembered that I had forgotten to purchase the Fandango deal earlier this week. When I checked and saw 1 million had been purchased, equating to 2 million tickets, it occurred to me how … Continued