what i’m playing with in 2022
2022 will hopefully be a year we emerge and just start working within what life has dealt us the past few years. The past few years I’ve read and learned quite a bit. And continue to “play” with some new … Continued
Gigatons are the new millions (A climate change post)
When I first read about a gigaton of carbon pollution, I imagined that was an enormous amount. Then reading further that really the human race output multiple gigatons every single year into the atmosphere. It reminded me of the way … Continued
A few years in review + Book recomendations
It’s been a few years since I updated my personal site. I’ve spent time writing and consulting directly with others that this site was never a priority. Though in 2022 I’m going to revive it and start posting items and … Continued
Book Recommendations – May 2018
I talk about books I’ve read and I’m asked for recommendations occasionally. I have an email that I update and send people and was updating/sending it this morning, I decided posting a copy would be beneficial as well. Each book has … Continued
Would You Rather (A GDPR comment)
My daughter loved to play a game called “Would you rather”. Like would you rather live in the forest or on a beach? A truly hard question. But it would have to be beach. Or would you rather be a … Continued
Reflections
When sitting next to someone on an airplane, there are 2 choices, put the headphones on and get through the ride, or look them straight in the eye and say, “hello my name is Mark.” Well you may say your … Continued
Dont Mess with My Wi-Fi!
I’ve been busy lately writing about Wi-Fi. An article for Hospitality Upgrade to be published in a month or so and also a Wi-Fi security brief to educate front line workers on how to advise guests on accessing Wi-Fi and … Continued
One of those days – Email gone Awry
Today was definitely one of them. When playing with a Bulk Mail merge tool for a subset of my contacts, the tool went awry and started emailing my entire address book! They all received the great email message of Test, Test … Continued
Recognize the music – Guest Service
“And those who were seen dancing were thought to be insane by those who could not hear the music”– Friedrich Nietzsche. This quote by Nietzsche has always stuck in my head. Not so much for the statement itself, but for what … Continued
Secret Menus – Would they work in all hospitality?
Growing up in Southern California I became addicted to In-N-Out burger. Though I never worked there, several of my friends in high school and college did. It was through their conversations I first learned of the “Secret Menu” items and … Continued